Privacy Policy

Last updated: July 17, 2026

1. Introduction

CrossBorder Freight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shipping services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, WhatsApp number, shipping address, and billing information.
• Shipment Information: Package contents, sender and recipient details, tracking numbers, and customs documentation.
• Technical Data: IP address, browser type, device information, pages visited, and usage statistics collected via cookies and similar technologies.
• Form Submissions: Messages and inquiries submitted through our contact forms, protected by Google reCAPTCHA.

3. How We Use Your Information

We use the collected information to:

• Process and fulfill your shipping orders
• Communicate with you about your shipments, quotes, and inquiries
• Provide pre-shipment inspection reports and photos
• Handle customs clearance and duty payments on your behalf
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. You can control cookies through your browser settings, but disabling them may affect website functionality.

5. Google reCAPTCHA

Our website uses Google reCAPTCHA to protect forms from spam and automated abuse. This service may collect data about your browser and interactions, subject to Google's Privacy Policy and Terms of Service.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping partners and carriers: To process and deliver your shipments
• Customs authorities: As required for international shipping and customs clearance
• Service providers: Who assist us in operating our website and conducting business
• Legal authorities: When required by law or to protect our rights

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for 2-5 years for customs and legal compliance.

9. Your Privacy Rights

Depending on your location (e.g., under GDPR in the EU/UK), you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of data processing
• Data Portability: Receive your data in a structured format
• Objection: Object to certain processing activities

To exercise these rights, please contact us via WhatsApp or email.

10. International Data Transfers

As a cross-border logistics company, your information may be transferred to and processed in countries outside your country of residence, including China and destination countries. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• WhatsApp: Click the WhatsApp button on our website
• Email: contact@crossborderlogistics1688.com